ISC Education’s Data Privacy Policy

ISC Education is very concerned about your privacy and the security of your data. This Privacy Policy tells you everything you need to know about how we collect, use, transfer, and disclose your information. All of our policies and procedures are in accordance with the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003. (PECR).  If you have any questions, please email us at the listed address.

1. ISC Education introduction

ISC Education is an education consulting firm that offers free, unbiased, comprehensive, and friendly counseling and application services to students who want to study abroad. ISC Education has a wealth of experience assisting students in achieving their academic objectives. We offer all study abroad services, including visa counseling, pre-departure briefings, housing arrangements, and flight arrangements. Please find below our contact information:

Phone: + 844 (0) 243 9411906

2. What information is gathered and how is it gathered?

You are welcome to browse our site anonymously. When you interact with us (e.g., by sending  emails, calling, visiting or making an enquiry through the website), you may provide personal information about yourself, such as your name and contact information (e.g. your address, email address, and telephone number).  We may collect information about your use of our site wherever you use it (e.g., your IP address and choice of web browser).

3. Exhibitions and online events hosted by ISC Education

ISC Education will never share your contact information unless you consent or we have a legal right to do so. If you change your mind after giving us permission to share your contact information, you can opt out by contacting us at the contact information above.

ISC Education requests that all institutions protect your contact information and follow this Privacy Policy, and we will take reasonable steps to enforce this. However, ISC Education cannot fully control, and thus cannot be held liable, if any of these institutions use the information for purposes other than those for which it was originally shared, or for the content of the marketing communications that will be sent. If you notice that the content you receive deviates from the goal of providing relevant information about institutions of your choice, please notify us and we will take the necessary corrective actions.

Exhibitions at ISC Education

If you choose to register for StudyWorld or EDUUK Exhibitions or any other exhibition offered by ISC Education, personal data about and on behalf of you will be processed. Basic contact information is gathered, including full name, e-mail address, phone number, gender, preferred language, country of study, and course of study.

The exhibition’s goal is to provide you with relevant information about the universities/institutions of your choice. You will have the opportunity to meet with representatives from various universities/institutions during the exhibition. By registering for and attending our exhibitions, you grant ISC Education permission to share your contact information with universities/institutions of interest to you. As a result, those universities/institutions may send you relevant information and marketing materials.

Online Events at ISC Education

Similarly, if you choose to register for ISC Education’s online/physical events, such as seminars, webinars, and one-on-one interviews, personal data about and on behalf of you will be processed. Basic contact information is gathered, including full name, e-mail address, phone number, gender, preferred language, account password, country of study, and course of study.

The events’ goal is to provide you with relevant information about the universities/institutions of your choice. By registering for and attending our events, you grant ISC Education permission to share your contact information with universities/institutions of interest to you. As a result, those universities/institutions may send you relevant information and marketing materials.

Disclaimer Regarding Photos and Videos

Please be aware that photographs and videos will be taken at all ISC Education Events. You consent to photography, audio recording, video recording, and its/their release, publication, and/or reproduction by attending the events. This content may be used by ISC Education for promotional purposes, advertising, inclusion on websites, social media, promoting similar ISC Education events, or any other marketing purpose. To protect individuals’ privacy, images and videos will not be identified using full names or personal identifying information unless written permission is obtained.

Personalization and general site or app improvement

In general, we use personally identifiable information collected on our Site or App to better understand who visits and how they use our Site or App, to personalize your experience, to assist you in using our Site or App, and to improve our Site or App. We also use non-personally identifiable information automatically collected by our servers to help us administer and improve our Site or App.

We reserve the right to use your Information to send you e-mails about system downtime and/or changes to this Privacy Policy or the Terms of Service, and you will not be able to opt out of receiving these e-mail messages.

4. What is the information used for?

The information we collect from you will be used to: • supply the services you have requested and correspond with you, • provide support for these services to you, and • improve our website and services. ISC Education is constantly striving to improve our website offerings based on information and feedback from our students, as well as to improve our internal business processes, such as providing support to our staff.

  • To make your advisory journey easier, we may enable the use of apps that allow you to interact with ISC Education’s services. This can include gaining access to and updating your personal information, as well as tracking and managing your progress. Your information will not be shared with any third party if you use these apps.
  • We may use your personal information to let you know about our services that may be of interest to you and/or inform you about important changes or developments to our services, by post, telephone, and email, where you have explicitly consented to allow us to collect your personal information or where we otherwise have a right to do so.
  • We may also use your Personal Information to contact you for market research purposes from time to time. We may reach out to you via email, phone, or mail. This will only occur if you have agreed to receive such communications.

If you change your mind about us using your Personal Information in the ways described in this Policy, please notify us by contacting us using the information provided in this Privacy Policy.

You can also choose not to receive marketing emails from us by following the instructions included in any marketing email you receive from us.

5. Legal Foundation

ISC Education processes your data on the basis of your freely given, informed, and unambiguous consent, which is one of the lawful bases for processing listed in GDPR Article 6.1(a). ISC Education recognizes the importance of consent in individuals understanding and retaining control over how their data is handled and processed. As a result, you may withdraw your consent at any time by contacting us using the contact information provided in this Privacy Policy.

Our Privacy Policy is in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in relation to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

6. How do we store and safeguard your information?

To protect your personal data from accidental or unlawful destruction or loss, alteration, unauthorized use, unauthorized modification, disclosure, and all other unlawful forms of processing, ISC Education takes the following organizational measures:

  • ISC Education stores personal data electronically within the organization on computers that are locked with a personal password, as well as in internal database software that requires the username and password to access.
  • The data is processed until the end of the service provision, at which point you have the right to request that your data be deleted.
  • Individually authorized personnel have access to personal data. Our Counsellor keeps all information received from students for the purpose of providing the service. The student’s information is only accessible to the counsellor, Officer Manager, Global Marketing Manager, Head of Partnerships, and one Finance Officer.
  • All ISC Education employees are subject to a duty of confidentiality.
  • Multiple backups are kept in a safe and secure location that only senior IT staff has access to. Backups are kept for a maximum of 5 weeks before being deleted.
  • ISC Education has put in place the following procedure for reporting a personal data breach:
  • Recognize a breach of personal data.
  • Developing a response plan for any personal data breaches that occur.
  • Assign responsibility for breach management.

ISC Education will always keep you informed of changes to processes to protect data privacy and security, including practices and policies, and you may request information on where and how data is stored, secured, and used at any time.

7. Policy on Opt-Out

Collaboration with Third Parties

ISC Education will never share your contact information unless you give us permission. As a result, with your permission, we may disclose your information to third parties for direct marketing purposes. If you wish to opt out of such disclosure, please contact us at the address listed in Clause 1.

Email marketing

To opt out of receiving newsletters or marketing communications from us, please use the “unsubscribe” mechanism provided in the communication (for example, the “unsubscribe” link at the bottom of a marketing email) or send an e-mail to the contact information listed in this Privacy Policy.

8. Cookie Utilization

How Do We Make Use of Cookies?

We use cookies for a number of reasons, which are detailed below. Unfortunately, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site in the majority of cases. If you are unsure whether you require cookies, it is recommended that you leave them enabled in case they are used to provide a service that you use.

 Cookies Cannot Be Used

You can prevent cookies from being set by adjusting your browser settings (see your browser Help for how to do this). Please be aware that disabling cookies will have an impact on the functionality of this and many other websites you visit. Disabling cookies will usually result in the loss of certain site functionality and features. As a result, it is not recommended that you disable cookies.

We use the following cookies to store site preferences: We provide the functionality to set your preferences for how this site runs when you use it in order to provide you with a great experience on this site. We need to set cookies to remember your preferences so that this information can be called on whenever you interact with a page that is affected by your preferences. These site settings are primarily: confirmation of privacy policies and landing identifier (how you arrived at our site from third party advertisements).

Cookies from Third Parties

We also use cookies provided by trusted third parties in some cases. This site employs Google Analytics, one of the most widely used and trusted analytics solutions on the web, to assist us in understanding how you use the site and how we can improve your experience. These cookies may track things like how long you spend on the site and which pages you visit so that we can keep producing engaging content. Visit the official Google Analytics page for more information on cookies.

On this site, we also use social media buttons and/or plugins that allow you to connect with your social network in a variety of ways. To make these work, the following social media sites, including Facebook, will set cookies through our site.

9. Request for personal data rectification, restriction, or erasure

You have the right to have inaccurate personal data about you corrected at any time and without delay.
You may request that ISC Education limit the processing of your personal data at any time.
You may request that ISC Education erase personal data about you, and ISC Education will do so without undue delay.

10. Complaints

If you have any questions or concerns about how we use your personal information, please contact us at ISC Education using the information provided. If you wish to pursue any complaints or inquiries, you have the right to do so by contacting the appropriate authority.

11. Modifications to our Privacy Policy

We reserve the right to modify this Privacy Statement at any time. We will post the updated policy on our websites along with the date the Privacy Policy was last revised. To stay informed, you should review our current Privacy Policy on a regular basis.

This Privacy Policy was last updated on Febuary 1, 2023.

ISC Education Hanoi Office

ISC Education Hanoi Center
ISC Education Hanoi West

ISC Education Ho Chi Minh Office